Refund and Cancellation Policy for Online Classes

(Applicable for IELTS, PTE, TOEFL, GRE, GMAT, French, German & other language/test prep courses)

1. Course Enrollment and Payment

  • Enrollment is confirmed only after 3 days trial class, as applicable.
  • All fees paid are non-transferable and must be used only for the specific course and batch enrolled in.

2. Cancellation by Student

  • A Three day Free Trial class is offered as per policy. Payment will be taken after that for full enrollment. Fee once paid will not be refunded in any case.
  • No refunds will be issued once the course has commenced, regardless of attendance or participation.

3. Cancellation by the Institute

  • In the unlikely event the institute cancels a batch or course, students will be offered:
    – A full refund, or
    – An option to shift to another batch or course of equivalent value.

4. Technical Issues & Payment Failures

  • In case of a technical issue during online payment (e.g., amount debited but no confirmation received), the institute will not be held responsible unless the payment is credited to the institute’s account.
  • If the amount is credited, the refund policy outlined above will apply.

5. Non-Attendance / Missed Classes

  • No refunds or compensations will be provided for missed classes due to the student’s personal reasons. However, access to class recordings or make-up sessions (if available) may be granted at the institute’s discretion.

6. Change of Batch / Course

  • Requests to change the batch or course will not be entertained once registered for particular program.

7. Contact for Queries